Privacy Policy — 5gbd Online Casino Bangladesh
At 5gbd, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold over your information as a player on our platform.
Privacy at a Glance
How 5gbd Protects Your Data
We have built our data practices around six core principles. These cards summarise our commitment — the full legal text follows in each section below.
SSL-Encrypted Connections
Every interaction with the 5gbd platform — registration, login, deposit, and withdrawal — is transmitted over TLS/SSL-encrypted connections. Your data cannot be intercepted in transit.
Minimal Data Collection
5gbd collects only the personal data that is strictly necessary for account management, payment processing, identity verification, and regulatory compliance. We do not collect data speculatively.
No Sale of Personal Data
5gbd does not sell, rent, or commercially transfer your personal data to any third party for their own marketing or profiling purposes. Your data is used exclusively to operate and improve the 5gbd platform.
Access Controls
Access to personal data within 5 gbd's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
Your Right to Access
You may request a full copy of the personal data 5gbd holds about you at any time. Verified requests are processed within 30 days. Contact our support team at [email protected] to submit a data access request.
Right to Erasure
Subject to our legal retention obligations, you may request deletion of your personal data following permanent account closure. We will confirm the scope of any erasure and the data categories we are legally required to retain.
Section 1
Data We Collect
5gbd collects personal data in three primary ways: data you provide directly, data generated automatically through your use of the platform, and data received from third-party service providers.
1.1 Data You Provide Directly
When you register a 5gbd account, complete identity verification, make a deposit or withdrawal, contact customer support, or participate in promotional activities, you may provide us with the following categories of personal data:
- Identity data: full name, date of birth, gender, nationality;
- Contact data: mobile phone number, email address, residential address (city, district);
- Identity verification documents: scanned or photographed copies of a national identity card (NID), passport, or driving licence, and in certain cases a selfie for liveness verification;
- Financial data: bKash account number, Nagad account number, Rocket account number, Upay number, or bank account details (account number and branch) used for deposits and withdrawals;
- Account credentials: chosen username and a hashed version of your password (plaintext passwords are never stored);
- Support communications: the content of any messages, emails, or live-chat conversations you initiate with 5gbd customer support.
1.2 Data Generated Automatically
When you visit and interact with the 5gbd platform, certain technical and behavioural data is collected automatically by our systems. This includes:
- Device and browser data: device type, operating system, browser type and version, screen resolution, device language setting;
- Network data: IP address, approximate geolocation derived from IP, internet service provider (ISP);
- Session data: login timestamps, session duration, pages visited, features accessed, game titles played;
- Transaction logs: deposit amounts, withdrawal amounts, bet amounts, bet outcomes, bonus activity, and wallet balance history;
- Cookie and tracking data: as described in Section 4 of this Policy.
1.3 Data Received from Third Parties
5gbd may receive limited personal data about you from trusted third-party partners in the following circumstances:
- Payment providers: bKash, Nagad, Rocket, Upay, and our partner banks may share transaction reference numbers and confirmation statuses to allow us to credit or debit your account accurately;
- Identity verification services: where we use a third-party KYC (Know Your Customer) provider to verify identity documents, that provider may return a verification result (pass/fail) and a confidence score to 5gbd;
- Fraud detection partners: third-party fraud and risk management services may share risk signals and device fingerprint data to assist with account security.
Why We Need Your NID
Bangladesh regulatory standards for financial services require platforms handling money transfers and wagering to verify the real identity of their users. Your identity document is used solely for this verification and is stored securely with restricted access.
Sensitive Data
5gbd does not intentionally collect sensitive personal data categories such as health data, biometric data (beyond liveness checks for KYC), or religious affiliation. Do not include such data in support communications unless specifically requested by our verification team.
Section 2
How We Use Your Data
2.1 Core Platform Operations
The primary purpose for which 5gbd processes your personal data is to deliver the Services you have requested. Specifically, we use your data to:
- Create, verify, and maintain your player account;
- Process deposits and withdrawals via your registered payment methods;
- Authenticate your identity when you log in, particularly where two-factor verification is active;
- Calculate, credit, and settle bets, bonus awards, and promotional rewards;
- Respond to your customer support requests and resolve disputes;
- Send you transactional notifications such as deposit confirmations, withdrawal status updates, and account security alerts.
2.2 Safety, Security, and Fraud Prevention
5gbd uses personal and technical data to protect the integrity of the platform and the safety of all players. This includes: detecting and investigating suspicious login activity; identifying and blocking fraudulent payment patterns; enforcing the one-account policy by cross-referencing device identifiers, IP addresses, and payment methods; and monitoring for collusion, bonus abuse, and automated bot usage.
2.3 Legal and Regulatory Compliance
Certain processing of your personal data is required for 5gbd to meet its legal obligations. This includes retaining transaction records for the periods required by applicable financial record-keeping standards, conducting KYC and anti-money-laundering (AML) checks, and responding to valid requests from law enforcement or regulatory bodies. Where we process your data on a legal obligation basis, you cannot opt out of that processing, though you retain other rights described in Section 7.
2.4 Responsible Gaming Monitoring
5gbd analyses player behaviour patterns — including deposit frequency, session length, bet size escalation, and self-exclusion history — to identify players who may be at risk of problem gambling. This processing is carried out in the interest of player welfare. Where a risk pattern is identified, our responsible gaming team may reach out proactively with information about available support tools. For more information, visit the Responsible Gaming page.
2.5 Platform Improvement and Analytics
Aggregated and anonymised behavioural data is used to understand how players interact with the platform, identify technical performance issues, and inform decisions about new features or game catalogue additions. This analysis does not involve making automated decisions that have a legal or significant effect on individual players.
2.6 Marketing Communications
With your consent (provided during registration or via your account communication preferences), 5gbd may send you promotional messages about new games, bonus offers, seasonal tournaments — including BPL, IPL, T20 World Cup campaigns — and platform features. You may withdraw marketing consent at any time by updating your communication preferences within your account dashboard or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred before withdrawal.
Section 3
Data Sharing & Disclosure
3.1 Categories of Recipients
5gbd does not sell your personal data. We share personal data only with the categories of third parties described below, and only to the extent strictly necessary for the stated purpose:
| Recipient Category | Purpose | Data Shared |
|---|---|---|
| Payment Providers (bKash, Nagad, Rocket, Upay, partner banks) | Processing deposits and withdrawals | Mobile number or bank account, transaction amount, reference ID |
| KYC / Identity Verification Providers | Verifying player identity documents | Name, date of birth, NID/passport scan, liveness image |
| Fraud & Risk Management Services | Detecting and preventing fraud and bot activity | IP address, device fingerprint, login timestamps, risk flags |
| Game Content Providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) | Delivering licensed game content | Anonymised session token; no name or payment data shared |
| Cloud Infrastructure & Hosting Partners | Hosting platform data and services | All platform data processed within secured, access-controlled environments |
| Law Enforcement / Regulatory Bodies | Compliance with valid legal orders | Data specified in the legal order only |
3.2 No Third-Party Marketing Sharing
5gbd does not share your personal data with third-party advertisers, data brokers, or marketing platforms for their own use. Any personalised communications you receive from 5gbd are sent directly by 5gbd using our own systems and your own registered contact details.
3.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 5gbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result, with a reasonable period in which to object or close your account before the transfer takes effect.
Data Processor Agreements
Every third-party service provider that processes personal data on behalf of 5gbd is bound by a formal data processing agreement that restricts the use of your data to the stated purpose, requires them to implement appropriate security measures, and prohibits any onward transfer without 5gbd's prior written consent.
Section 5
Data Security
5.1 Technical Safeguards
5gbd implements a layered set of technical security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and the 5gbd platform;
- AES-256 encryption for sensitive data at rest, including stored identity documents and financial data;
- Bcrypt hashing with salting for all stored passwords — plaintext passwords are never stored or logged;
- Web Application Firewall (WAF) protection and DDoS mitigation at the network perimeter;
- Intrusion detection and prevention systems (IDS/IPS) monitoring platform traffic continuously;
- Automated anomaly detection to flag unusual login patterns or data access events for review.
5.2 Organisational Safeguards
Beyond technical controls, 5gbd maintains organisational policies and procedures to protect your data, including: role-based access control (RBAC) ensuring employees access only the data necessary for their job function; mandatory confidentiality agreements for all personnel with data access; regular internal security awareness training; and a formal incident response plan for the event of a data breach.
5.3 Data Breach Notification
In the unlikely event of a personal data breach that poses a material risk to affected players, 5gbd will notify affected account holders via their registered contact details within a reasonable timeframe following the discovery and confirmation of the breach. The notification will describe the nature of the breach, the data categories affected, the measures taken in response, and any recommended steps for the player to protect themselves.
5.4 Your Responsibilities
While 5gbd implements robust security controls on its side, the security of your account also depends on actions you take. You are responsible for: keeping your password strong and unique to 5gbd; never sharing your password or one-time passcode (OTP) with anyone, including anyone claiming to be 5gbd staff; logging out of your account when using a shared or public device; and notifying 5gbd immediately if you suspect your account credentials have been compromised.
SSL & Encryption
All 5gbd pages are served over HTTPS. Look for the padlock icon in your browser's address bar to confirm your connection is encrypted before entering any personal information.
Phishing Warning
5gbd will never ask for your password, OTP, or full payment details via email, SMS, or chat. If you receive a message requesting this information and claiming to be from 5gbd, do not respond — contact [email protected] to report it.
Section 6
Data Retention
6.1 Retention Principles
5gbd retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. We regularly review the data we hold and delete or anonymise data that is no longer required.
6.2 Retention Periods by Data Category
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data (name, mobile number, username) | Duration of account + 5 years post-closure | Contractual obligation; AML compliance |
| Identity verification documents (NID, passport) | Duration of account + 5 years post-closure | KYC / AML regulatory requirement |
| Transaction records (deposits, withdrawals, bets) | 7 years from transaction date | Financial record-keeping standards |
| Customer support communications | 3 years from last interaction | Dispute resolution; quality assurance |
| Cookie and analytics data | Up to 13 months from collection | Legitimate interest in platform improvement |
| Marketing communication preferences and logs | Duration of account + 2 years post-closure | Evidence of consent management |
| Self-exclusion records | Permanent (no deletion) | Responsible gaming; player safety |
6.3 Anonymisation
Where data is required for statistical analysis or platform improvement beyond its standard retention period, 5gbd will anonymise the data so that it can no longer be linked to an identifiable individual. Anonymised data is not subject to the retention periods above and may be retained indefinitely for analytical purposes.
6.4 Deletion Requests
If you request deletion of your personal data following account closure (see Section 7.4 below), 5gbd will delete or anonymise all data that is not subject to a mandatory legal retention requirement. We will inform you of any data categories we are legally required to retain and for how long, so you have a clear picture of what remains and why.
Section 7
Your Privacy Rights
7.1 Right to Access
You have the right to request a copy of all personal data that 5gbd holds about you. Verified requests will be fulfilled within 30 days of receipt. To submit an access request, contact our support team at [email protected] from your registered email address or mobile number, with the subject line "Data Access Request". We may ask you to verify your identity before processing the request.
7.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For most data categories (such as your registered mobile number or address), you can update your details directly within your account settings. For data that cannot be self-corrected (such as name discrepancies on verified identity documents), contact support with evidence of the correct information.
7.3 Right to Restrict Processing
You may request that 5gbd restrict its processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing and a determination is pending. Where processing is restricted, 5gbd will continue to store your data but will not actively use it until the restriction is lifted or resolved.
7.4 Right to Erasure
Following the permanent closure of your 5gbd account, you may request deletion of your personal data. 5gbd will honour erasure requests to the fullest extent possible within our legal obligations. Data subject to mandatory retention periods (see Section 6.2) cannot be erased until those periods expire, but will be isolated from active processing in the meantime.
7.5 Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may exercise this right by: updating your communication preferences in your account dashboard; replying "STOP" to any promotional SMS; or contacting support at [email protected]. Objecting to marketing will not affect your ability to use the platform or receive essential transactional communications.
7.6 Right to Withdraw Consent
Where 5gbd processes your data on the basis of your consent (for example, for marketing communications or optional analytics cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal. Following withdrawal, 5gbd will cease processing your data for the consent-based purpose within a reasonable timeframe.
7.7 How to Exercise Your Rights
To exercise any of the rights described above, contact the 5gbd support team at [email protected]. Please include your registered mobile number or username and a clear description of the right you wish to exercise. We will acknowledge your request within 5 business days and provide a full response within 30 days. If a request is complex or numerous, we may extend this period by a further 30 days, and will inform you accordingly.
Summary of Your Rights
Access — see your data
Rectification — correct errors
Erasure — delete your data
Restriction — pause processing
Objection — opt out of marketing
Withdraw Consent — at any time
Response Timeframes
Acknowledgement: within 5 business days.
Full response: within 30 days.
Complex requests: up to 60 days with prior notice.
All times are Bangladesh Standard Time (UTC+6).
Section 8
Policy Updates & Contact
8.1 Changes to This Privacy Policy
5gbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will notify registered players via their registered email address or a prominent notice on the platform at least 14 days before the changes take effect. The "Last Revised" date at the top of this page will always reflect the most recent update.
Your continued use of the 5gbd platform after the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you should stop using the platform and may close your account by contacting support before the changes take effect.
8.2 Minor Updates
We may make minor, non-material updates to this Policy — such as correcting typographical errors, clarifying existing language without changing the substance, or updating contact details — without providing advance notice. Such updates will be reflected in the "Last Revised" date but will not require re-consent from players.
8.3 Archived Versions
Previous versions of this Privacy Policy are available upon request. If you wish to review a version that was in effect during a specific period — for example, to understand how your data was handled at the time of a particular interaction — contact our support team at [email protected] and we will provide the applicable archived version within 10 business days.
8.4 Contact Us
If you have any questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about the way 5gbd handles your personal data, please reach out to our dedicated privacy support team:
- Email: [email protected]
- Platform: Live chat available within your logged-in account dashboard during operating hours (Bangladesh Standard Time, UTC+6)
- Response time: Acknowledgement within 5 business days; full resolution within 30 days
We are committed to working with you to resolve any privacy concerns in a fair and transparent manner. If after contacting us you feel your concern has not been addressed adequately, you retain the right to escalate the matter through any applicable regulatory or consumer protection channel available in Bangladesh.
8.5 Governing Language
This Privacy Policy is written in English. In the event of any inconsistency between an English version of this Policy and any translated summary or paraphrase, the English version shall prevail.
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